6 Things To Consider When Choosing A Transportation Provider
As a business owner, you know that choosing the right transportation provider can have a big impact on your daily operations. Whether you need regular transportation services or the occasional shipment, getting your goods to the right location safely and on time is essential for your business.
Before you choose a transportation provider, make sure you’re considering the following factors:
1. Does the transportation company understand your business’ needs?
Every business and industry is different, and so are their transportation needs. If your business ships electronics, your needs are different than those of a business that specializes in food. Hiring a transportation and logistics provider that understands the unique needs of your goods and your business will help ensure that your shipments are delivered properly.
2. How is the transportation company’s culture and communication?
While you may not consider how the transportation company operates within its own four walls, ensuring that they have good internal culture and communication can have a big impact on your business. Look for a company that has a similar culture to your own to ensure that your businesses can work together and build a lasting relationship.
3. How flexible is the transportation company?
The transportation business is constantly changing and evolving. Whether it’s staying up-to-date with the newest rules and regulations or keeping their technology current, a good transportation provider will be flexible in adapting to these changes. This flexibility should also carry through to changes in markets and customer needs, so you can rest assured they’ll be a reliable partner every step of the way.
4. How important is customer service?
Many businesses, transportation and otherwise, will say that customer service is their number one priority, but this isn’t always true in practice. When you first make contact with a potential transportation provider, you’ll be able to tell whether their commitment to their customers runs deep within the company. From the first person you speak with on the phone to the salesperson, if you notice any red flags or feel anything less than satisfied with the service, this can be a sign of things to come and you may want to look elsewhere.
5. What do other customers say about the company?
If you’re unsure about whether a transportation company is the right fit for you, take a look at their reviews and testimonials online. This can give you a good idea of whether they’re actually committed to their customers. Check their website, Facebook and Google reviews to see what their track record is like with their other customers. Reviews can give you insight into a company before you commit to a relationship with them.
6. Is the transportation company trustworthy?
Trust is something that often takes time to build, but it’s essential for any kind of lasting relationship. You can usually tell straight away if a transportation company is trustworthy:
- Have they been open and transparent with how they can assist you?
- Have there been any hidden fees that they haven’t told you about?
- Does the company appear to care more about money than making sure you’re satisfied?
- What do the company’s vision and goals tell you about their priorities?
A reliable and trustworthy transportation company will be open and honest about their business practices and won’t make promises or commitments to you that they can’t deliver.
At J&R Hall, we value honesty and integrity above all, and it’s our mission to provide superior expedited shipping services across North America. We also hire qualified drivers, uphold and maintain a certain standard, and implement added safety measures to make sure your goods arrive safely.
Learn more about us and how we can help your business, or contact us if you think we might be the right fit for you and your business.